About: About Us

Not Just Another Background Screening Company

We can't wait to tell you about who we are and what we do. We’re truly passionate about our clients, our mission and what we stand for. Even though we're one of the world's largest screening companies --- we never want to be faceless and impersonal. Your business is always personal to us.

We’re your local screening company – but with global expertise

Since 1975, we‘ve been serving organizations like yours with high quality employment screening and hiring solutions so that you can be confident in your people decisions. We pride ourselves on our customer service, unbeatable speed and unrivaled accuracy. With 20 offices in 9 countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including over half of the Financial Post 100.

We empower smarter people decisions fueled by innovation and dynamic technology

There are hundreds of background screening companies out there, so how do we make a difference for you? We start with the most advanced technology available anywhere in the industry. And we never stop improving it. We constantly refine and reinvent our technologies and processes so that we exceed your expectations where it matters most to you and your candidates:

  • Speed
  • Accuracy
  • Compliance
  • Technology
  • Service

We hate to make you wait

The faster we complete your background check, the faster you can get a candidate hired. Our pioneering eConsent platform was developed to allow candidates to submit real time information in a single user-friendly and secure online environment. This system even enables people providing references to interact directly with us online, reducing the turnaround time from up to five days to just 36 hours. Where most screening companies rely on slow, manual processes, our technology simplifies the application process and significantly reduces turnaround times.

We don't like mistakes – and neither do you

We know that speed is important but it's even more important to us to be accurate. And while we work really hard to get it right, we aren’t perfect – there’s no such thing as 100% accuracy. That's why our process includes numerous check points and quality controls that are designed to deliver reliable information so that you can make informed hiring decisions.

We’re always watching the compliance landscape - and you should too

Screening is complicated and the rules are constantly changing. We comply with regulations set out by PIPEDA and rulings of the Privacy Commissioner for Canada (you can visit www.privcon.gc.ca for information on PIPEDA and a sampling of rulings related to privacy and the collection of personal information). Our team of compliance professionals employs a strict "monitor-update-inform" lifecycle to watch all legislative and regulatory bodies.

This means that we:

  1. Monitor – We continuously monitor sources of legislation at every level of national and international government. For every state, province or locality, we apply an informational "filter" to our service and reports.
  2. Update – As legislation changes, we do more than just update our reports. We regularly modify our processes and technology, including our fulfillment process and software. This commitment to legal compliance is reflected in our accreditation by the National Association of Professional Background Screeners (NAPBS). This gold standard is awarded to a small percentage of background screening companies and is the result of our adherence to 56 different quality and compliance measures.
  3. Inform – We regularly pass on our learning and best practices to you. Our account managers regularly call or email clients with news and information about updates. Our expert webinars and newsletters are prized for sharing industry benchmarks and best practices.

We are committed to compliance with the many relevant laws that impact background screening.

It’s our business to know your business

In each of our offices, we have teams of highly trained service and account professionals who are passionate about delivering the best service every day. To create a local and personal experience, we create tightly knit service teams to focus on our clients in specific industries and geographies. It's their business to know both the nuances of your screening program as well as the common screening practices in your industry. Our service commitment includes senior account support for management and program owners, designated support for day-to-day inquiries, order support, ETAs and system troubleshooting.

We go the extra mile for you

We pride ourselves on having one of the highest client retention rates in the industry –thanks to our people, our processes, and our technology. Pre-employment screening and human resources interviewing is all we do - and we believe that we do it better than anyone in the industry. Our bilingual interviewers and client services experts are friendly, professional, engaging and available during extended business hours.

Our capacity, expertise and experience with both large and small implementations ensures that our services can be incorporated into your recruitment process quickly and seamlessly. Our Implementation and Client Services teams will work with your business to determine your needs and how we can best meet them. They are always available to personally handle any enquiries and provide guidance.