Resources: Events & Webinars

Employee Recognition: What an Award-Winning Program REALLY Looks Like

Region: Canada
Date: Tuesday, June 6, 2017
Time: 1 pm ET | 10 am PT

Presenters: TBD

Recognizing employees for their achievements can be a game-changer in retaining top talent and driving business results. Knowing how and when to acknowledge people within your organization can have a powerful impact on employee engagement and, in turn, customer satisfaction, productivity and turn over.

Join CAA and Sterling Talent Solutions to hear how they built their award-winning employee recognition program—helping them to become a more dynamic, collaborative and performance-driven organization.

You will learn about:

  • Socializing the need for employee recognition with executives
  • Customizing your program to fit the needs and expectations of your employees and organization
  • Various technologies and tools that are available to aid in the process
  • Ways to overcome the challenges associated with adopting a recognition program
  • The impact on retention, performance and employee satisfaction

Click here to register for this webinar.

Enhancing the Volunteer Lifecycle, Part 3: Engaging Volunteers for Impact & Success

Region: Canada
Date: Tuesday, June 15, 2017
Time: 2 pm ET | 11 am PT

Presenters: Beth Steinhorn, President, JFFixler Group

Demonstrating results goes beyond counting the number of volunteers in your program and the hours of service they provide.

In part three of this three-part series, you will learn:

  • New trends in measuring and defining success
  • Using work plans for documenting impact and success
  • Presenting ways to measure volunteer impact

Click here to register for this webinar.

On-demand Webinars

Employee Rights, Part 2: Human Rights in the Workplace

Region: Canada
Date: Wednesday, February 22, 2017
Time: 2 pm ET | 11 am PT

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

Diversity and equality in the workplace is an integral part of the world we live in. One of your key responsibilities as an HR professional and employer is to provide a safe, engaging and legally compliant working environment for all employees, including accommodations for those who need them. In Part 2 of this two-part webinar series, you’ll learn about:

  • How federal and provincial human rights laws affect organizations
  • Why criminal records and police information should be treated differently than other protected characteristics
  • Frequently overlooked employer pitfalls that can lead to inadvertent discrimination
  • Real-world examples of illegal discrimination in the workplace

Watch the on-demand webinar.

Employee Rights, Part 1: Privacy in Canada

Region: Canada
Date: Wednesday, February 15, 2017
Time: 2 pm ET | 11 am PT

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

Canadian privacy laws help ensure individuals—including employees—have knowledge and control of how their personal information is handled. Non-compliance with privacy laws can take a toll on employee relations and put the organization at risk of a privacy complaint or even legal action. Does your organization have the policies and procedures in place to reflect its legal obligations? Join us for this webinar to learn:

  • How privacy laws impact employers and the types of organizations they apply to
  • What PIPEDA, PIPA, FIPPA, and other acronyms mean, how they apply to compliance, and the implications for employers
  • Practical application of employee privacy principles—everything from pre-hiring and credit checks to monitoring and investigations
  • The risks associated with non-compliance with privacy laws

Watch the on-demand webinar.

HR Compliance 2017: Are You Ready?

Region: Canada
Date: Thursday, December 8, 2016
Time: 2 pm ET | 11 am PT

Presenters: Lorene A. Novakowski, Partner, Fasken, and Mark Sward, Director of Privacy, Sterling Talent Solutions

HR compliance was a burning topic in 2016 as employers raced to understand the implications of OHSA Amendments under Bill 132 and significant increase of awards from human rights violations by employers. With so many changes, are you confident all your questions were answered?

Join our legal experts as they review:

  • Major changes in 2016 employment legislation
  • Best practices to help keep compliant in 2017

Watch the on-demand webinar.

The Role of HR in Whistleblower Programs

Region: United States
Date: Thursday, October 27, 2016
Time: 2 pm ET | 11 am PT

Presenters: Angela Preston, Senior Vice President of Compliance and General Counsel, Sterling Talent Solutions

Whistleblower programs are designed to encourage employees and non-employees to report concerns in the workplace, without implication. This could include workplace fraud, illegal use of drugs at work, sexual misconduct, misuse of company IP and other activities not compliant with employment policies. While HR may not own the whistleblower program in their organization, they do play a key role in supporting ethics and compliance by creating a safe environment to calm fear and anxiety.

By attending this webinar, you’ll gain a better understanding of:

  • How to work with your compliance team to create and implement an effective whistleblower program – for employees and non-employees
  • The role of HR in protecting whistleblowers and allowing them to report safely
  • When and how HR may be involved in an investigation
  • What to include in your whistleblower policy and the role of HR in communicating it to employees
  • The importance of employee rescreening to avoid misconduct

Watch the on-demand webinar.

Background Checks: Balancing Speed and Quality

Region: Canada
Date: Thursday, September 29, 2016
Time: 2 pm ET | 11 am PT

Presenters: Iain Murray, Regional Executive, Sterling Talent Solutions

“Why do some background checks take longer than others?”

This is a question that resonates strongly with HR managers and recruiters who are eager to onboard their newest recruit.

In this webinar we’ll help you better understand the process by addressing:

  • Why some background checks take longer than others
  • What you can do to help speed up the process
  • The balance between quality and turnaround time

Watch the on-demand webinar.

Brexit & Background Screening: What’s Next?

Region: Global
Recorded On: Thursday, June 30, 2016

Presenters: Oran Kiazim, Vice President of Global Privacy, Sterling Talent Solutions and Beatriz Torets-Ruiz, Privacy Analyst, Sterling Talent Solutions

Express Webinars | Sterling Talent SolutionsIf you hire people to work in the UK and EU, this 5-minute, on-demand webinar may help you understand the potential consequences of the recent ‘Brexit’ vote.

In it we explain:

  • What happened during the Brexit vote
  • How Brexit could affect your UK background screening program
  • Why you should “Keep Calm & Carry On”

Watch the on-demand webinar.


Region: Global
Date: Tuesday, June 7, 2016
Time: 2 pm ET | 11 am PT

Presenters: John Warren, J.D., CFE Vice President and General Counsel and Jacob Parks, J.D., CFE Associate General Counsel

When organizational fraud is detected, the investigation often turns to scrutinizing hiring practices, security, and employee behavior and performance. According to the Association of Certified Fraud Examiners (ACFE) Report to the Nations 2016 study, 88% of people who commit fraud don’t have prior convictions. In addition, there is a distinct correlation between fraud losses, the fraudster’s level of authority and the length of time a fraudster has worked for the victim organization.

Join this webinar to learn how HR can support loss prevention by understanding:

  • Behavioral red flags displayed by perpetrators
  • Where occupational fraud typically originates
  • How individual industries face their own unique fraud risks
  • Ways to create a safe environment for whistleblowers
  • The risk of not rescreening employees

Watch the on-demand webinar.


Region: Canada
Date: Tuesday, May 10, 2016
Time: 2 pm ET | 11 am PT

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

Making a hiring decision when your candidate has a criminal record is not always clear cut. There are a number of components to assess and analyze. One of the biggest challenges you face as a HR professional is protecting your organization while ensuring that you are fair to your candidate and compliant with human rights laws.

This webinar will guide you on how to review and analyze police check results, by addressing:

  • The various components of police checks
  • Human rights and privacy considerations when collecting and reviewing police information
  • How to build this review process into your background screening policy

Watch the on-demand webinar.

Criminal Record Checks, Part 2: Global Screening

Presented: Tuesday, March 29, 2016

Presenters: Chris Glencross, AVP Global Product Services, Sterling Talent Solutions, Oran Kiazim, VP of Global Privacy, Sterling Talent Solutions and Iain Murray, National Background Screening Executive, Sterling Talent Solutions

HRPA Certification | Sterling Talent Solutions Hiring candidates who currently work or previously worked in other countries adds a layer of complexity and mystery to criminal record checks. Compliance with foreign privacy laws, the type of information available, budget, turn-around-time, and how to interpret results are key considerations for most recruiters.

In part two of this two-part series, you’ll learn:

  • When a global criminal record check is necessary
  • What types of criminal record checks available
  • How to analyze results
  • Best practices for screening senior executives and other high impact positions

Criminal Record Checks, Part 1: Screening in Canada

Presented: Tuesday March 15, 2016

Presenters: Chuck Walker, Senior Advisor – Public Safety Information Management, Sterling Talent Solutions; Iain Murray, National Background Screening Executive, Sterling Talent Solutions

HRPA Certification | Sterling Talent Solutions The Canadian Police Information Centre (CPIC) database is widely known as the ‘go to’ for background checks in Canada. What’s not widely known is this national repository can be missing critical information due to limitations in law, local police practices and delays in entering some convictions. While the RCMP is updating processes, employers are still at risk of unknowingly hiring criminals.

So, what's the solution? In part one of this two-part series you’ll learn:

  • Why the CPIC database may be incomplete
  • How to supplement information you receive from the CPIC database
  • What you can do to minimize the impact of missing information


Presented: Friday, December 18, 2015

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions; Rod Piukkala, Vice President – Police Service Technologies, Sterling Talent Solutions

On December 1, 2015, the Ontario legislature adopted the Police Record Checks Reform Act (the “Act”), which will regulate how police checks are conducted in Ontario.

Watch this 10-minute webinar which explains the new law and how it may impact your organization's background check processes.

Background Check Policy 101

Presented: Thursday, November 19, 2015

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

HRPA Certification | Sterling Talent SolutionsA comprehensive, written background check policy may be your first and best line of defense in the case of litigation. Documenting your company's processes for requesting, receiving and evaluating background checks will greatly improve your chances of successfully defending your program.

Whether you already have a documented background check policy, or if you're currently thinking about developing one, join this webinar to learn about:

  • What and who to include in your background check policy
  • Implementing your background check policy once it's created
  • Reviewing your background check policy to ensure it is relevant

Building a Better Candidate Experience

Presented: Wednesday, October 14, 2015

Presenters: Matt Charney, Executive Editor, Recruiting Daily; Ellen Kuntzmann, Director of Talent Acquisition, Integrity Staffing Solutions; Lisa Singer, Senior Director of Marketing Strategy

The job application process is often a candidate's first interaction with your organization. When, where and how you communicate throughout the applicant journey can significantly impact brand engagement, regardless of whether or not the candidate is hired. Knowing your candidates' expectations, and how to meet them, is critical to your organization's success when competing for top talent.

Join this panel discussion with industry experts to learn:

  • How to create an exceptional candidate experience
  • The impact a positive, or negative, candidate experience can have on a company's brand and workplace
  • How to measure the success of your candidate experience program and identify and fix problem areas

Background Checks Across Borders (Canada & U.S.)

Presented: September 15, 2015

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions (Canada), and Joe Rotondo, Vice President of Compliance, Sterling Talent Solutions (U.S.)

Background checks across borders – and oceans – can be tricky and confusing. The legal landscape and practical realities of background screening in multiple countries makes it challenging to operate a coherent and compliant program. Knowing how and what information can be collected is vital for hiring managers and recruiters.

This webinar will help you navigate the complexities of background screening in Canada and the United States by addressing:

  • The key legal and tactical differences of background screening in each country
  • Your legal obligations on both sides of the border
  • What information is available to you and top compliance risks to consider when dealing with this information

How to Avoid a Bad Hire

Presented: July 28, 2015

Presenters: Diana Wiesenthal, President & CEO, Corporate People Responsibility; Lorene A. Novakowski, Partner, Fasken Martineau; Mark Sward, Director of Privacy, Sterling Talent Solutions

Selecting the very best candidates is one of greatest challenges for hiring managers and recruiters. Get it right and a new employee can have a positive and immediate impact to the business. Get it wrong and the financial and reputational costs can be enormous. What are the essential steps to creating a truly reliable recruitment process and what measures can be put in place to avoid a bad hire?

By attending this webinar, you will:

  • Learn what to look for when hiring a new employee
  • Identify questions to ask to avoid a recruiting mistake
  • Get to know the benefits of background screening and understand the legal obligations of your business when investigating your candidate's history

Background Screening and the Law: 5 Things You Must Know

Presented: June 17, 2015

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

Background screening can be a tricky process, especially when trying to understand what information you can legally collect and use when making a hiring decision. As a HR professional, it is vital to understand federal and provincial laws to ensure your organization's policies and processes comply with human rights laws.

In this webinar our Canada compliance and privacy expert, Mark Sward, discusses how you can help your organization avoid costly and embarrassing human rights complaints while building a diverse workforce.

You will learn:

  • Which human rights laws apply to you, what they mean, and your obligations
  • How to handle a multijurisdictional workforce
  • Common pitfalls that may expose your organization to human rights complaints
  • Whether credit checks and social media checks can influence your hiring decision
  • Step-by-step how to build background screening policies and processes that protect you and your employees


Presented: April 30, 2015

Presenters: Mark Sward, Director of Privacy, Sterling Talent Solutions

There are over 20 privacy laws in Canada. Do you know which applies to you and your organization? With the extensive amount of personal information collected about employees, it is imperative for organizations to have policies and procedures in place to handle this information correctly.

In this webinar our Canada compliance and privacy expert, Mark Sward, discusses best practices for collecting and using your employees' personal information before, during and after an employment relationship.

You will better understand:

  • Common privacy pitfalls in background screening and how to avoid them
  • The legal framework around privacy protection in Canada and the laws that apply in different jurisdictions
  • Best practices for protecting the rights of your employees and the interests of your organization

Insider Threats: Protecting Your Workplace In The Digital Age

Presented: March 11, 2015

Presenters: Brian Thiessen, Partner, Blakes & Shaun Parker, Associate, Blakes

With the expansion of digital technologies, and the free flow of information on social networks and other electronic means, HR groups today are challenged by how to best manage employees and former employees in a way that protects the interests of the employer.

In this webinar, legal experts from Blakes Employment & Labour group discuss how you can mitigate insider threats for your organization by better understanding:

  • The duties employees owe to the business during and after their employment
  • How to enforce your legal rights as an organization
  • Which strategies you can, or should, immediately implement to reduce risk

Watch the on-demand webinar

Social Media in the Workplace

Presented: September 10, 2014

Presenters: Eleni Kassaris & Holly Reid, Partners, Blake, Cassels & Graydon LLP

The use of social media continues to grow. With proper training, employees can utilize social media platforms to be ambassadors for your company's brand and ultimately enhance your business. However, one wrong tweet or share could cause an employer to suffer by exposing your business to liabilities. Eleni Kassaris and Holly Reid of Blake, Cassels & Graydon LLP discussed the pros and cons of social media use by employees.

If you would like a link to the recording and copy of the presentation, please e-mail Jasmeen Mudhar, Canadian Marketing Manager.

Screening for the Vulnerable Sector: Solutions to Backlogs and Frustrations

Presented: May 1, 2014

Presenters: Chuck Walker, Senior Advisor - Public Safety Information Management & Rod Piukkala, VP, Police Service Technologies, Sterling Talent Solutions

Along with a much-publicized backlog, there is growing confusion and misconception surrounding Vulnerable Sector Checks (VSCs) and their requirements. Do you really need a VSC? Are there other options available that provide similar or superior information on your candidates?

Sterling Talent Solutions' Chuck Walker (Senior Advisor – Public Safety Information Management) and Rod Piukkala (VP, Police Service Technologies), both former senior police executives, discuss Screening for positions within the Vulnerable Sector.

If you would like a link to the recording and copy of the presentation, please e-mail Jasmeen Mudhar, Canadian Marketing Manager.

Borden Ladner Gervais Webinar: Drug & Alcohol Testing in the Workplace Post-Irving: Did the recent judgment of the SCC change things for Canadian employers?

Presented: November 2, 2013

Presenters: Matthew L.O. Certosimo, Partner, Certified Specialist (Labour Law) & Duncan Marsden, Partner, Borden Ladner Gervais LLP

Matthew and Duncan of Borden Ladner Gervais LLP presented a webinar on the topics of balancing workplace interests of Privacy vs. Safety, the different jurisdictions issues, the different types of testing, whether an employer can impose random testing and much more. The bottom line: should you as an employer implement drug and alcohol testing?

If you would like a link to the recording and copy of the presentation, please e-mail Jasmeen Mudhar, Canadian Marketing Manager.

Borden Ladner Gervais Webinar: Just Cause us not "just 'cause'": Dismissing the Difficult, Under-performing or Misbehaving Employee, in 2013

Presented: July 31, 2013

Presenters: Matthew L.O. Certosimo, Partner, Certified Specialist (Labour Law), Borden Ladner Gervais LLP

Just Cause is defined by the current state of this evolving doctrine, and the evolving employment standards "carved-out". We also looked at the McKinley-ization of just cause, and relevant considerations to context which proves that context is everything. We took a look at some recent cases of just cause, going over the 2013 "Toast" Award, for the Best Employer in a Summary Dismissal Comedy, Drama or Musical, and finally the 2013 Award for the Worst Employee!

If you would like a link to the recording and copy of the presentation, please e-mail Jasmeen Mudhar, Canadian Marketing Manager.

Blakes Webinar: Bring Your Own Device ("BYOD"): Privacy and Other Legal Considerations

Presented: May 29, 2013

Presenters: Andrea Blakes, Partner & Lisa Carty, Associate, Blakes LLP

Andrea York and Lisa Carty of Blakes LLP presented a webinar identifying the legal risks, considerations and mitigation strategies arising from the implementation of Bring Your Own Device (BYOD) at the workplace as it relates to the employment relationship.

If you would like a link to the recording and copy of the presentation, please e-mail Jasmeen Mudhar, Canadian Marketing Manager.