Case Studies

Case Study: Amnesty International

As a global organisation with complex requirements, Amnesty International was keen to identify a screening partner who would understand, interpret and meet their specific needs. Sterling was able to free up their HR resource, while providing an improved candidate experience through a culturally relevant and timely screening process. Sterling not only had the technology to deliver on all of this, but they had expert knowledge on best practice relating to issues such as data and global search compliance.

Amnesty International Case Study

Case Study: Pollard Banknote Limited

Screening staff and contractors can be a time consuming process. Pollard Banknote’s previous process involved conducting criminal record checks through local police departments which could take up to 3 months to complete. With Sterling Talent Solutions, Pollard Banknote is provided with thorough, accurate criminal record checks within an average of 48 hours.

Read the Pollard Banknote Limited Case Study

Case Study: Hiscox

Retrieving references and maintaining DBS* relationships was time-consuming and taxing for Hiscox’s HR team. By choosing Sterling Talent Solutions, employee referencing is completed at a faster rate, quality candidates are hired into the company quickly, and HR administrators have more time to devote to current employees.

Read the Hiscox Case Study


“Sterling Talent Solutions has been Scotiabank Group’s third party service provider for pre-employment screening services since 2006. By providing reference checking, and employment and educational verifications, Sterling Talent Solutions not only ensures consistency of approach across our organization, but also provides our Recruiters and Hiring Managers with an assurance that the applicants we hire exhibit the highest standards of integrity, competence and performance to enable us to professionally service our customers and clients. In 2009, we expanded our range of services to include Criminal Reference Checks and identity verifications. This latest initiative has improved turnaround time for hiring by a large margin, and has significantly reduced the number of applicants that are required to undergo fingerprinting. This, in turn, has greatly improved our candidate experience.”

Stephen White
Senior Manager, Global Employment Strategies
Scotiabank Group

“ConocoPhillips has been a Sterling Talent Solutions client since 2004. When we first looked at doing background checks, we looked at the different providers in the industry, evaluating them based on technology offerings, data security, and turnaround times. Sterling Talent Solutions was the clear leader in each respect, and they have continued to impress us throughout the years.

Our justification for implementing a background check program was based on the number of incidents we were experiencing of workplace violence and internal theft.

Since choosing Sterling Talent Solutions, we have observed the following: A dramatic reduction in workplace violence, and a dramatic reduction in internal theft. The number of investigations we are conducting is now minimal, as our employment screening program is stopping those with a higher propensity toward violence or theft at the door.

We have also observed that there is a deterrent effect in having a background checking program in place. When we first stated the program, we experienced red flags on above 20% of our applicants. Now it is down to about 6%. Potential applicants are aware that ConocoPhillips carefully screens our applicants, and those that have a criminal past or who would be likely to fabricate their resume are going someplace else. Before our background check program was in place, 1 in 5 new employees had a background we should be concerned about. Now we simply don’t hire them.”

Roger Monette
Security Director
ConocoPhillips Canada

“Since 2002, the Sterling Talent Solutions solution has been an integral component of our recruitment process at TELUS. The Sterling Talent Solutions solution expediently provides us with accurate and secure reference and criminal history information. Given we continuously process significant volumes of candidate files, this enables us to internally focus on selecting the best candidate for each role while also providing a meaningful recruitment experience to each candidate.”

Josh Blair
Executive Vice President, Human Resources

“The Sterling Talent Solutions program has played an important role in our overall Human Resources screening and recruiting strategy as well as advancing specific Loss Prevention objectives. By utilizing Sterling Talent Solutions, a significant deterrent effect is built in on the front end of our hiring process thereby reducing high risk and non-productive applications and allowing managers to move more quickly with suitable candidates. Sterling Talent Solutions has proven responsive and understanding toward our unique requirements since starting the program in 2003.”

Greg Switzer
National Director, Loss Prevention
Staples Canada

“Sterling Talent Solutions has been our pre-employment screening provider of choice for over a decade. Their exceptional customer service allows our hiring managers to efficiently filter through large candidate pools to identify the most suitable individuals and advance them to the next stage of the hiring process.Sterling Talent Solutions’ ability to expose discrepancies in the criminal and employment histories of our candidates ensures the security of our resources and the safety of our customers and existing employees. They have always adapted quickly to meet our specific hiring needs and we are completely confident in their reliability as a supplier. The Sterling Talent Solutions system continues to prove its value in the reduction of turnover costs and improved retention rates we’ve experienced.”

Sandra McMillan
Manager, Global Organizational Development

“In 2008 Xerox started working with Sterling Talent Solutions on national reference check and education verification for New Hires. Prior to this, there was an inconsistent process across the country and I was asked to create a national, bilingual process that could be conducted coast to coast. The process also had to meet tight deadlines, as our Sales hiring organization did not want to delay hiring top quality candidates or risk losing them to another employer. To date, we have conducted over 600 checks and hired 310 sales people. It’s been easy to work with Sterling Talent Solutions as they have been responsive to our needs and met our turnaround times.”

Jenny Johnston
Manager, Sourcing and Recruitment Strategies
Xerox Canada, Toronto

“The Boys and Girls Clubs of Calgary chose Sterling Talent Solutions in 2005 to provide accurate, quick and reliable background criminal checks and vulnerable sector searches on prospective employees. As our employees work with children, youth, and families, it is absolutely essential that we be able to turn this information around quickly and dependably. Sterling Talent Solutions has provided us with great service and their employees have been a pleasure to work with. We trust Backcheck to provide us with this service and have recommended them to other Boys and Girls Clubs across Canada.”

Anne Scott
Manager of Human Resources
The Boys & Girls Club of Calgary

“This past season the BC Hockey Executive Committee implemented a policy requiring criminal record checks for all of our field sstaff, office staff, officials and Board of Directors. Partnering with was an obvious choice for us, since they provide simple and effective solutions for the challenges we faced in the implementation of the new policy across the province.”

Barry Petrachenko
Executive Director
BC Hockey

“Sterling Talent Solutions has significantly reduced the wait time for our volunteers to complete their police records checks. Instead of waiting 2 to 3 weeks for results to be sent to us, I now receive them directly within 48 hours. As an organization that at times has 50 potential members in progress, the fast turnaround time is appreciated. Being able to handle the results electronically, combined with the option to complete the entire process online is also a benefit, as our organization strives to be environmentally friendly and reduce our paper usage.”

Elaine Cullingham
Executive Director
Girl Guides of Canada – Manitoba Council

“Our volunteers have enthusiastically embraced as an easy, time-saving way to get their criminal record check processed. As an organization, we appreciate how easy it is to simply send someone an electronic invitation, and then get results back within 24 hours. It really does work well, and the feedback from volunteers has been incredibly positive.”

Kelly Quigley
Director of Volunteer Services
Special Olympics Manitoba

“ has been an amazing addition to our membership services portfolio. It has provided our member coaches and volunteers with a timely and convenient service, to meet our screening requirements.”

Moira Gookstetter
Chief Executive Officer
Gymnastics BC

“It is my absolute pleasure to recommend Our organization has required Criminal Record Checks of all staff and volunteers for a number of years due to our work with children and the public. It is very important to us that we provide a safe and welcoming atmosphere to all visitors.

In the past, our staff and volunteers would have to go through a lengthy process: arriving at the police station in person, waiting in long line ups, filling out forms, waiting 2 weeks to process the check and then having to go back to the station in person again. This meant that there was often a huge lag in between the time that we interviewed staff and volunteers and gave them an offer to the time when they could actually begin work and many of our volunteers simply lost interest or were intimidated by the process. Short term contracts were impossible. A number of our volunteers are either students, seniors or new comers to Canada and all three of these groups found transportation to the police station and the process itself very challenging.

Imagine being a refugee who comes from a country where the police took the rest of your family away in the night and being asked to go to a police station and give them all your personal information. For some of our staff/volunteers this process was nothing short of horrifying. Staff often would have to accompany volunteers to the station in order to help them with ESL service or to simply get transportation or offer moral support.

With everything is quick and easy. We can sit down with any staff or volunteers who need assistance right here at one of our computers or they can do it from the comfort and privacy of their own home. Accepting staff and volunteers that are coming from other provinces is easy now. All you need to do is direct them to your page or send them an invitation. All you need is internet access. We don’t have to give anyone complicated directions to go anywhere else that can be intimidating. No one has to go to a police station. No one has to wait in lines or wait 2 weeks for a check. Checks are completed in 24 hours! Even those who have to have a manual ID check are quick and easy. There are lots of options to help any type of volunteer regardless of their situation. is free to use for organizations and it streamlines your screening process. The mybackcheck team works with you to develop a system that meets your organizations individual needs and they are always available to answer questions. Individuals who require a background check for more than one organization have the option of giving permission to share their check with other organizations as well. Reports are all stored online and are easy to access.

I can’t tell you how much time and effort has saved me and our staff and volunteers. As a manager, using has saved valuable time that is now put towards much better use. The mybackcheck support is phenomenal. They answer questions fully and helpfully right away and they help you create the best system that will work for you. At our organization we have a number of exceptions to the rule when it comes to staff and volunteers attempting to obtain appropriate screening and has always been able to accommodate our needs.”

Elisabeth Tower
Manager of Education Services
Canadian Museum of Immigration at Pier 21

“Since 2008 Scouts Canada has used to obtain Criminal Record Checks from their volunteers. Key motivators included ease of use for our offices, fast turnaround time, a consistent process of Criminal Record checking, and reminders that go to our volunteers when their checks are due for renewal every three (3) years.

Scouts Canada and our volunteers have saved money by using One of the best features is the convenience of our volunteers being able to re-use their recently completed Criminal Record Check by sharing the results online in a forgery-proof manner wherever else they may work or volunteer.

In numerous instances, our volunteers required a Criminal Record Check for another organization just before or after completing one for us. When this is the case, they are able to log in to their account and share their results with additional organizations for free – without having to pay for another check.

Scouts volunteers who required a Criminal Check for other volunteer organizations, their local church, school, or sports team have saved money by using

So far this year, many of our councils and volunteers have experienced savings by choosing”

Lisa Nowlan
Director of Communications
Scouts Canada