Criminal Record Checks help you to select safe, honest and reliable people, while deterring dangerous individuals from trying to join your organization. Sterling Talent Solutions has conducted over 5 million Criminal Record Checks for Corporations, Not-For-Profit Organizations, and Individuals across Canada.

Protect your Organization, your People and your Property

Our processes are compliant with PIPEDA and with provincial privacy and human rights legislation. Provided in partnership with numerous Canadian police departments and based on information maintained by the Canadian Police Information Centre (CPIC).

  • Forgery-proof results delivered directly online – Next Business Day Turnaround Time
  • Customized consent forms tailored to your business
  • Optional rush service – 4 hour guarantee for a small premium

Easy Ordering & Consent Options

STEP 1 – Simply send an electronic invitation to your candidate’s email account

STEP 2 – Candidate provides consent from any internet access point

STEP 3 – When a Criminal Record Check is ordered, the candidate’s identity must be verified. There are 3 ID verification options available from Sterling Talent Solutions

STEP 1 – Simply send an electronic invitation to your candidate’s email account

STEP 2 – Your candidate provides consent online from home or any computer with access to the internet (and optionally can pay as well)

STEP 3 – Your candidate completes the ID Verification process, there are three convenient options available

Applicants can securely share results with organizations within their community. Learn more about myBackCheck.com

STEP 1 – Hand your candidate a Paper form

STEP 2 – Fax completed forms and copies of the candidate’s ID to Sterling Talent Solutions

STEP 3 – Results delivered securely online by the next business day!

Convenient ID Verification Options

Most applicants don’t have to leave home!

Verify your Identification electronically from any computer by answering a few out-of-wallet questions.

Most adults in Canada have experienced Electronic ID Verification at one time or another. Developed by Canada’s major credit bureaus, eIV is used by most major financial institutions, and even by Canada Post when you change your address. eIV is recognized under the “Know your Customer” regulations as a suitable countermeasure against fraud and money laundering.

Drawing from the TransUnion and other third-party databases, eIV produces four ‘out of wallet’ questions relating to the candidate’s credit history – only the candidate will be able to accurately answer these questions and thus pass the process. Information is cross-referenced with personal details provided by the candidate (such as their date-of-birth and address history) to produce a confirmation that the person is who they claim to be. If someone fails the process (most often this is because they have a limited credit history), they can be directed as a fallback to Sterling Talent Solutions’ 2nd and 3rd ID verification options.

Your candidate can have their ID verified anywhere in Canada by visiting their nearest participating Canada Post location!

  • Canada Post has over 5000 locations nationwide.
  • Individuals can select the location closest to them.
  • ID verification will be completed at no cost to the individual.

How Does it Work?

  1. After providing online consent, the candidate is instructed to print forms and visit a local Canada Post retail outlet for ID verification.
  2. Canada Post witnesses the consent, scans ID, and sends it instantly to Sterling Talent Solutions. (Once we receive it, the Canada Post system permanently deletes the documents.)
  3. Sterling Talent Solutions conducts the Criminal Record Check and delivers results securely to your password-protected account.

Hiring Manager / Company Representative ID Verification

Having a candidate’s identification verified in person is always an option when a Hiring Manager is available to meet with your candidate. Your Hiring Manager is asked to make copies of your candidate’s ID and fax them into Sterling Talent Solutions with copies of the completed consent forms.

This ID Verification option is traditionally used with a paper-based Sterling Talent Solutions consent process.


Investigate further with Sterling Talent Solutions’ most comprehensive Canadian criminal screening product!

Sterling Talent Solutions’ Enhanced Police Information Check (E-PIC) provides clients with a comprehensive search of police information held within multiple data sources. In addition to the conviction information located in the RCMP National Repository of Criminal Records, this service reveals additional conviction and non-conviction information held within both national and local police databanks.

This service adds an extra layer of thoroughness to a background check, potentially flagging the existence of relevant information that may not always be revealed through a standard Canadian Criminal Record Check alone.

Learn more about our E-PIC service

Forgery Proof Results Delivery

Sterling Talent Solutions’ proprietary web-based report delivery system provides real-time delivery of results. As each service is completed and passes our quality assurance protocol, clients are updated automatically via the web. Using a unique username and password, clients can login to view reports for all of their candidates.

Sterling Talent Solutions’ police partners provide 3 types of Criminal Record Check results: “Clear”, “Not Clear”, and “Not Clear – Accurate Disclosure”. To provide the most accurate results, some clients choose to Zero-In on a “Not Clear” Result.

Learn more about Zero-In

Frequently Asked Criminal Record Check Questions

A: Sterling Talent Solutions conducts criminal record checks based on the name and date of birth of an applicant.

These searches may provide an indication of the existence of criminal convictions, for which a pardon has not been granted, within the RCMP National Repository of Criminal Records. Any information discovered will be as the record exists on the date of search.

Please note: Specific details of a criminal record conviction cannot be released without fingerprint verification. Fingerprinting can be conducted by local police or accredited fingerprinting companies, whom Sterling Talent Solutions has partnered with for the convenience of our customers. Please contact Sterling Talent Solutions for further information.

Information provided as a result of this search will not include:

  • Outstanding entries (i.e. charged and wanted person information)
  • Convictions under Provincial Statutes
  • Pardoned offenses.
  • Local records of other police services in Canada, where a conviction was not issued.
  • Cases where the applicant has been found not guilty by reason of mental disorder.

A: Used by Canada’s largest financial institutions, electronic ID Verification (eIV) is the industry standard in confirming identity online. Your TransUnion credit file is used to confirm your identity. Part of this process includes six questions relating to your personal credit history. This process has no effect on your credit score.

A: Sterling Talent Solutions’ police partners provide 3 types of Criminal Record Check results: “Clear”, “Not Clear”, and “Not Clear – Accurate Disclosure”.

If your candidates results reflect “Not Clear”, you can either choose to Zero-In with Sterling Talent Solutions’ proprietary eConsent technology, or send your candidate to the police station for fingerprints.

A: Sterling Talent Solutions returns your Criminal Record Check results in 24hrs. Additionally, a 4hr rush service is available for checks.

A: Local police services may have local police information that is not on CPIC, or that has not yet been entered into CPIC.

A: The information given to our clients is provided by an authorized Canadian Police Agency. Sterling Talent Solutions works with numerous police departments across Canada to obtain Name-based Criminal Record Checks from the Canadian Police Information Centre (CPIC). This is the only national source of criminal records in Canada.

A: Sterling Talent Solutions is committed to staying at the forefront of human rights, privacy, and employment legislation in order to ensure that the services we provide are fully compliant with all relevant legislation. To this end, Sterling Talent Solutions maintains a commitment to the highest level of privacy compliance and our entire process, from the development of consent forms to the secure environment within which we deliver reports to our clients, reflect this commitment.

Sterling Talent Solutions has an on-site Privacy Officer dedicated to ensuring Sterling Talent Solutions’ compliance with all applicable privacy legislation. In addition, Sterling Talent Solutions’ employees are trained at time of hire and refreshed biannually on our privacy policy and procedures. This is a benefit that assists our clients to be PIPEDA compliant.

A: Typically, when candidates complete their application forms for employment with a Sterling Talent Solutions client, our client also asks the candidate to provide the necessary personal information to perform a Criminal Record Check. Once the candidate has provided the required information and provided signed consent for the check, Sterling Talent Solutions conducts the Criminal Record Check by utilizing the services of one of our police departments. Our contact at the police department will conduct the check, and report back to us in a timely fashion. Sterling Talent Solutions ensures the accuracy of results with numerous quality control measures, and returns the result to our client within one business day of receiving the request.